Implementation and Support Specialist

Salary: To be discussed at next stage.

Location: Colombia

Department: Professional Services

Job Overview

The Implementation & Support Specialist is a technically versatile role at the intersection of software implementation, data quality, and client support. The person in this role configures and maintains Ideagen’s environmental software solutions, provides technical support to clients and internal teams, ensures the reliability and quality of environmental data through QA/QC processes, and builds reporting tools and dashboards. This role operates with a high degree of autonomy and serves as a direct technical reference for assigned client accounts.

Responsibilities

• Configure and maintain software solutions, including data ingestion, integrations, and platform settings to ensure reliable performance
• Support implementations end-to-end, from setup through to post-go-live optimisation
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