Found Description
- Make a difference, make it meaningful
- Champion the voice of the customer
- 2 Max-Term, 2-year opportunities, based in Melbourne or Sydney
The opportunity to join our team
We’re seeking an experienced and values‑driven complaints professional to join our Internal Dispute Resolution (IDR) team. This is a great opportunity for someone who is passionate about delivering fair, timely and well‑reasoned outcomes, and who understands the important role effective complaint handling plays in building trust with members.
In this role, you’ll take ownership of end‑to‑end IDR complaints, independently investigating matters and delivering high‑quality written responses in line with RG271 and regulatory expectations. You’ll engage directly with members and key stakeholders, using sound judgement, clear communication and empathy to navigate complex issues and achieve balanced outcomes.
You’ll also contribute to identifying...