ICT Support Engineer - Level 1

Liebherr Group

Australia, Western Australia, Australia full time June 01, 2026

Found Description

Responsibilities

Provide first-level technical support to end-users, troubleshooting hardware, software, network connectivity and email-related issues

Log, prioritise and manage support tickets via a ticketing system (e.g. ServiceNow, Zendesk), ensuring timely resolution

Deliver excellent, professional and courteous customer service to internal stakeholders

Maintain accurate documentation of support procedures, known issues and resolutions, including knowledge base articles

Assist with the setup, installation and maintenance of desktops, laptops, printers and other hardware

Support users with software installation, updates and troubleshooting of standard applications and operating systems

Provide basic training and guidance to end-users on IT systems and applications

Promote and enforce IT security policies, including data security and password management best practices

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