ICT Quoting & Operations Manager (B2B AU Telco)

Position: ICT Quoting & Operations Manager (B2B AU Telco)

Location: BGC, Taguig

Work setup & shift: Onsite | Day shift

Job Summary

This role will lead and oversee three critical functions within ICT service delivery and quoting operations: Managed Network Services (MNS) Quoting, Procurement, and Operations. The manager ensures seamless coordination across order processing, operational support, and quoting activities to deliver an exceptional customer experience and operational efficiency.

Your Role

• Provide strategic direction and day‑to‑day leadership to ICT Procurement Analysts, ICT Operations Analysts, and MNS Quoting Specialists.
• Foster a high‑performance culture focused on accountability, collaboration, and continuous improvement.
• Manage operational workflows, troubleshoot escalations, and ensure compliance with SLAs and regulatory requirements.
• Supervise the MNS qu...