IBM System Service Representative - Customer Engineer

Introduction

System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely!

Engineering support activities will include:

• Initially working alongside senior engineers assisting with technical and multi-person support activities across a range of products including hand-held devices, laptops, base-level servers and network equipment.
• The successful candidates will develop broad and deep technical support skills that will include hardware support to Data Centre products - Server, Power, Storage & Mainframe
• Full training will be provided.

Shift Pattern

IBM TLS provide 24/7 maintenance coverage to our clients.

• It is mandatory that the successful candidates will be required to join the territory shift rotation pattern with their SSR colleagues.