IBM i Power Systems Support Analyst

Become a key player at Fortra as a Senior Support Analyst for IBM i Power Systems. Resolve complex technical issues and support customer satisfaction through expert troubleshooting.
This role involves not only addressing escalated issues but also serving as a mentor for junior analysts. Utilizing your deep knowledge of IBM i systems, you'll engage with customers to ensure they understand technical concepts and system performance. Your leadership will enhance team capabilities and customer understanding.
Key Responsibilities:
• Provide advanced troubleshooting support for complex issues
• Lead communications with high-priority customers on resolutions
• Collaborate with internal teams to ensure effective solutions
• Mentor junior staff and lead knowledge-sharing sessions
• Oversee documentation of feature requests and enhancements
Requirements:
• Bachelor's degree in IT or equivalent experience
• 4+ years of experience in IBM i technical support
• Strong...