Iberia Customer Care Executive (Temporary)

You will be responsible for centralizing and managing the relationship with Iberia customers across the full order-to-cash cycle, ensuring service excellence while resolving operational challenges efficiently.

What you'll get to do

• Act as the main point of contact for customers, ensuring smooth communication and quick resolution of queries
• Manage orders through SAP, EDI and email, providing updates and handling incidents such as stock shortages
• Oversee order and delivery processes, including order validation, release and follow‑up
• Coordinate with logistics teams to manage delivery issues and delays
• Ensure efficient transport planning and shipment follow‑up
• Handle customer claims, including analysis and creation of credit/debit notes
• Monitor and share performance KPIs with clients, identifying opportunities for improvement

We'd love to meet you if you have

• 2+ years o...