Found Description
Join a high-impact finance team where your expertise directly improves customer experience and financial accuracy. As an I2C Dispute Analyst, you will play a key role in resolving invoice disputes and driving process excellence across the organization. This is an exciting opportunity to contribute to continuous improvement initiatives while partnering with cross-functional teams in a dynamic environment.
**What you will do**
+ Investigate and resolve customer invoice disputes by collecting, analyzing, and validating relevant data in line with internal procedures
+ Engage with customers via phone and email to gather information and clarify dispute details
+ Record dispute cases accurately in systems and manage them through to resolution within defined workflows
+ Create credit and debit notes in ERP systems to ensure accurate financial records
+ Collaborate with internal teams (e.g., collections, customer service, pricing, sales, and master data) to resolve...
**What you will do**
+ Investigate and resolve customer invoice disputes by collecting, analyzing, and validating relevant data in line with internal procedures
+ Engage with customers via phone and email to gather information and clarify dispute details
+ Record dispute cases accurately in systems and manage them through to resolution within defined workflows
+ Create credit and debit notes in ERP systems to ensure accurate financial records
+ Collaborate with internal teams (e.g., collections, customer service, pricing, sales, and master data) to resolve...