Hyland OnBase Support Engineer Position

Join a team as a Hyland OnBase Support Engineer in Toronto, ON, focusing on L2 incident management and enterprise content management within a hybrid work model. This role is essential for maintaining and optimizing OnBase platform operations.
We seek an experienced OnBase Application Support Analyst to manage L2 incidents in a regulated financial services environment. Successful candidates will demonstrate solid SQL troubleshooting skills and extensive experience with ITIL-based service models. You will manage application support operations and ensure compliance with SLAs while collaborating with cross-functional teams.
Key Responsibilities:
• Troubleshoot complex application issues and perform RCA
• Administer Hyland OnBase modules including Workflow and Integration
• Monitor system health and ensure stable operations
• Support integrations via APIs and manage data issues
• Drive continuous improvement toward operational efficiency
Requirements:
• Hands-on O...