Hybrid Workforce Forecasting & Scheduling Consultant

Visa Philippines Business Processing Center is hiring for a hybrid position requiring a minimum of 3 days in the office. The successful candidate will support the functionality of Genesys WFM software, analyze contact center performance data, and provide recommendations to enhance decision-making.

You will forecast contact volume and staffing, maintain precise data for forecasting, and establish relationships with key stakeholders. Join us to lead meetings with Operations Teams and optimize workforce management processes.