Hybrid Role: Employee Support Representative

Join Ledcor as an Employee Support Representative in a dynamic hybrid setting. This role is focused on delivering tier 1 customer service to employees and management through various channels.

You will become the first point of contact for employee inquiries, prepare essential HR documentation, and maintain accurate employee records. With your Human Resources background, you'll play a vital role in ensuring effective service delivery and teamwork. This position offers a mixture of remote and in-office work to accommodate business demands.

Key Responsibilities:
• Address employee inquiries via phone, chat, and ServiceNow
• Prepare compliant employment verification letters
• Validate and review employee records in our HRIS
• Identify and report system issues for improvement
• Collaborate with the team to resolve ongoing queries

Requirements:
• 1+ years of HR assistant or service center experience
• Strong int...