Hybrid Operations Support Specialist Toronto

Elevate marketplace operations with a hybrid role as an Operations Support Specialist in Toronto. Optimize health metrics and partner support in a dynamic, data-driven environment.
The Operations Support position requires 1–3 years of experience in operations or related fields. You'll analyze critical metrics such as delivery times and cancellation rates, providing insights to enhance operational effectiveness. Collaboration with cross-functional teams is essential to launch features and expand partner selection.
Key Responsibilities:
• Monitor operational metrics to maintain marketplace health
• Support high-value restaurant partners with escalated issues
• Identify and improve onboarding and delivery processes
• Analyze data using tools like Excel and SQL
• Collaborate with Sales, Product, and Marketing teams
Requirements:
• 1–3 years in operations, logistics, or consulting
• Bachelor’s degree in Business, Economics, or a related field
• Advanced Micr...