Hybrid Operations Support Specialist in Toronto

Enhance operational efficiency with a Hybrid Operations Support Specialist role in Toronto, ON. Focus on optimizing marketplace health and partner support while utilizing data-driven problem-solving.
This 12-month contract position is crucial in monitoring delivery times, cancellation rates, and merchant support for enterprise and SMB restaurant partners. Your analytical abilities will help identify operational gaps and design improved processes to boost efficiency. You will collaborate with various teams to drive feature launches and promotional campaigns.
Key Responsibilities:
• Monitor operational metrics to ensure efficiency
• Troubleshoot technical and logistical partner issues
• Identify and improve onboarding and delivery processes
• Utilize Excel and SQL for data analysis
• Collaborate with Sales and Marketing teams on campaigns
Requirements:
• 1–3 years in operations or logistics roles
• Bachelor’s degree in Business or related fields
• Advance...