Found Description
Manulife is seeking a hybrid IT Service Management Lead to drive excellence in service operations in Waterloo, Ontario. You will enhance service quality while leading a team of technical experts.
In this vital leadership role, you will manage incident resolution, service request fulfillment, and operational processes. Your focus will be on creating structured processes and leveraging analytics for service improvement, making a direct impact on customer satisfaction. You'll collaborate closely with cross-functional teams while maintaining clear communication with stakeholders.
Key Responsibilities: • Lead a diverse team in technical analysis and support • Ensure high standards in incident and request management • Promote automation and reduce manual effort in service processes • Oversee operational performance and reporting metrics • Manage escalation points for complex issues
Requirements: • 5+ years experience in IT service management • 3+ years managing sup...
In this vital leadership role, you will manage incident resolution, service request fulfillment, and operational processes. Your focus will be on creating structured processes and leveraging analytics for service improvement, making a direct impact on customer satisfaction. You'll collaborate closely with cross-functional teams while maintaining clear communication with stakeholders.
Key Responsibilities: • Lead a diverse team in technical analysis and support • Ensure high standards in incident and request management • Promote automation and reduce manual effort in service processes • Oversee operational performance and reporting metrics • Manage escalation points for complex issues
Requirements: • 5+ years experience in IT service management • 3+ years managing sup...
Ready to Apply?
Submit your application for Hybrid IT Service Management Lead at Manulife Financial
Apply Now