Hybrid eCommerce Customer Support Coordinator

Drive exceptional service in a hybrid environment as the eCommerce Customer Support Coordinator based in Dorval. This role is essential for ensuring meaningful customer interactions and seamless order management.
In this critical position, you will serve as the frontline contact for customers, handling inquiries and custom golf club orders with precision. Under the guidance of the Director of eCommerce, you'll be responsible for resolving issues, fostering brand loyalty, and managing the order lifecycle. Your excellent communication and detail-oriented approach will enhance our customers' experiences.
Key Responsibilities:
• Provide professional support for customer inquiries
• Coordinate custom golf club orders from start to finish
• Investigate and resolve any order-related issues
• Perform financial reconciliation between platforms
• Assist with ongoing eCommerce operational initiatives
Requirements:
• 1–3 years of customer service or eCommerce experience<...