Hybrid Delivery Manager at Compugen

Drive service excellence as a Hybrid Delivery Manager with Compugen in Toronto, ON. Lead IT service teams while ensuring exceptional customer experiences and operational efficiency.
Compugen seeks an experienced Delivery Manager to oversee service delivery for assigned customer accounts. This hybrid role demands strong leadership, strategic mindset, and the ability to translate service metrics into business value. You will manage both Service Desk and Deskside Support teams, ensuring seamless communication between delivery teams and clients while promoting a customer-centric culture.
Key Responsibilities:
• Act as the primary liaison for high-quality service delivery
• Lead IT service teams to optimize operations and user satisfaction
• Manage a large-scale Service Desk operation with 2,000+ contacts
• Oversee Deskside Support performance and issue resolution
• Champion customer needs through regular service reviews
Requirements:
• 8+ years in IT service deli...