Hybrid Application Support Analyst Role

Join Quantum Lifecycle Partners as an Application Support Analyst in Brampton, ON, for a hybrid work experience. Your focus will be on providing L2 and L3 support for critical business platforms.
As an Application Support Analyst, you will address escalated service requests across various systems, including CRM and ERP tools like Microsoft Dynamics 365. Utilize your SQL skills to resolve data issues, create insightful Power BI reports, and guide minor business analysis initiatives. The role requires robust troubleshooting skills and a commitment to improving user experience.
Key Responsibilities:
• Investigate incidents and service requests from L1 support
• Perform root cause analysis and implement resolutions
• Apply configuration changes and manage master data corrections
• Execute SQL scripts for data management and resolution
• Monitor batch processes and respond to failures
Requirements:
• Minimum 3 years in application support or business analysis
•...