Hybrid Application Support Analyst Opportunity

Join the IT Support team as an Application Support Analyst in a hybrid working model. Utilize your decade of hands-on experience in group savings to optimize operational support and resolve incidents effectively.
Your expertise will be crucial as you own operational requests and ensure timely follow-up. Engage closely with both technical teams and business partners to understand needs and deliver actionable recommendations. This role is focused on enhancing support practices and resolving recurring issues for overall service improvement.
Key Responsibilities:
• Own and follow up on service requests and incidents
• Qualify and analyze tickets for swift resolution
• Recommend solutions based on business needs
• Collaborate with experts for rapid incident resolution
• Create ad hoc reports through data analysis
Requirements:
• DEC or bachelor's degree in IT or related field
• 10+ years of experience in administrative operations
• Proven ability to communic...