Found Description
Key Responsibilities
- Lead managers, supervisors, leads, and analysts supporting global onboarding and employee services.
- Oversee global onboarding, documentation processing, crew logistics, and transactional HR services.
- Partner with Talent Acquisition, Workforce Planning, HR Business Partners, Mobility Centers, and Training Schools.
- Ensure compliance with MLC, STCW, immigration regulations, and company policies.
- Optimize business processes to improve efficiency, reduce costs, and enhance service delivery.
- Manage escalations and approve policy exceptions using sound business judgment.
- Drive KPI performance across the HR Operations organization.
- Collaborate with senior leadership to recommend policy and process improvements.
- Provide guidance on complex operational and employee-related cases.
- Ensure high internal customer satisfaction through timely service delivery and case...