Found Description
We are seeking an experienced and strategic Director of Human Resources (HR) to lead all HR functions at our call center operations in Mérida.
You'll be responsible for leading all HR functions with a focus on talent acquisition, workforce retention, labor compliance, and employee engagement.
You will play a key role in building a scalable HR infrastructure to support growth, reduce attrition, and maintain a high-performing, people-first culture.
**Key Responsibilities**
- **Talent Acquisition & Development**:
- Oversee recruitment, onboarding, and workforce planning to attract and retain top talent.
- Lead initiatives for employee development, training, and succession planning.
- **Employee Relations & Culture**:
- Promote a positive, engaging, and inclusive workplace culture.
- Address employee concerns with a focus on conflict resolution and workplace harmony.
- **Compensation & Benefits**:
- Design and manage competitive compensation a...