Found Description
Duties:
Helpdesk & User Support:
Respond to support tickets and resolve user queries related to HubSpot functionality, setup and troubleshooting
Provide rapid support via helpdesk ticketing system, Slack and email
Troubleshoot workflow automation, form configurations, and reporting issues
Assist with configuring and optimizing HubSpot workflows, automation and data structures where issues arise
Handle level 1 integration troubleshooting and escalate complex integration issues to the Head of CRM
Maintain documentation of issues, resolutions and best practices
Escalate complex technical issues appropriately
Training & Content Creation:
Deliver live training sessions and workshops for new and existing users
Conduct on-site, in-person training at Johannesburg office locations when required (occasionally Cape town too)
Create training materials inclu...
Helpdesk & User Support:
Respond to support tickets and resolve user queries related to HubSpot functionality, setup and troubleshooting
Provide rapid support via helpdesk ticketing system, Slack and email
Troubleshoot workflow automation, form configurations, and reporting issues
Assist with configuring and optimizing HubSpot workflows, automation and data structures where issues arise
Handle level 1 integration troubleshooting and escalate complex integration issues to the Head of CRM
Maintain documentation of issues, resolutions and best practices
Escalate complex technical issues appropriately
Training & Content Creation:
Deliver live training sessions and workshops for new and existing users
Conduct on-site, in-person training at Johannesburg office locations when required (occasionally Cape town too)
Create training materials inclu...
Ready to Apply?
Submit your application for HubSpot Support Specialist at Phoenix Recruitment
Apply Now