Found Description
Job Description: Team Leader – BPO (Night Shift)
Company: Teleperformance
Shift: Complete Night Shift
Industry: BPO
Handle and manage a team of Customer service Agent.
Drive performance on key KPIs: Quality, Productivity.
Provide real-time support, coaching, and call monitoring.
Ensure strict adherence to SOPs, client guidelines, and company policies.
Prepare and share daily/weekly performance reports.
Coordinate with Quality, Training, and Operations teams.
Ability to work in a fast-paced night shift environment.
Qualification & Experience
~ Graduate in any discipline.
~1–3 years of experience as a Team Leader/Senior Associate in BPO.
~ Prior experience handling international clients preferred.
Company: Teleperformance
Shift: Complete Night Shift
Industry: BPO
Handle and manage a team of Customer service Agent.
Drive performance on key KPIs: Quality, Productivity.
Provide real-time support, coaching, and call monitoring.
Ensure strict adherence to SOPs, client guidelines, and company policies.
Prepare and share daily/weekly performance reports.
Coordinate with Quality, Training, and Operations teams.
Ability to work in a fast-paced night shift environment.
Qualification & Experience
~ Graduate in any discipline.
~1–3 years of experience as a Team Leader/Senior Associate in BPO.
~ Prior experience handling international clients preferred.