Found Description
Job Purpose:
This role supports the maintenance and optimisation of Workday HCM and related HR systems, ensuring data integrity, efficient operations, and a positive user experience. The Analyst contributes to system enhancements, testing, audits, and day-to-day support while resolving Tier 1 global inquiries and escalating more complex issues as needed.
The role also involves supporting users through training, managing global mailbox requests, and assisting with system improvements to strengthen overall service delivery.
Responsibilities:
Provide timely triage, resolution, or escalation of global tickets and mailbox requests
Maintain HR systems through data fixes, mass updates, and routine system administration
Conduct weekly, monthly, and quarterly audits to ensure data accuracy and consistency
Support testing of system enhancements, updates, and new ...