HR Shared Services Associate

Position Summary

Respond to inquiries regarding HR policy and procedure, the HR Portal, and HR self‑service forms associated with specific HR transactions. Interact with managers, candidates, and employees via e‑mail, live chat, phone, and web requests.

Key Areas of Responsibility

• Accept and route assistance requests over the telephone, e‑mail, live chat, and web forms.
• Work with managers, candidates, and HR staff to resolve recurring or standard issues.
• Gather information and record data in HR tools; monitor transaction status and elevate transactions as needed.
• Respond to client inquiries related to staffing, including completion of forms and documentation.
• Prepare accurate written communication, e‑mails, and letters.
• Follow up with candidates on interview scheduling and documentation.
• Escalate appropriate actions to other parties when required.
• Ensure completion of tasks within specifi...