Found Description
Provide end to end HR Operations support to employees, line managers, and local HR. Execution of complex Local HR Processes, in line with existing policies and procedures, assuring high quality data management in Shell People, as well as documentation, including on‑going support to employees.
Case Management
- Management of cases according to established ways of working, including:
- Using the EIC (Employee Interaction Centre) tool to log queries and updates, create tickets and ensure closure of tickets
- WIP management, keeping customers updated on the status of open cases
- Taking ownership of end‑to‑end processes
- Handing‑off cases to other teams in HR Services as required
- Dealing with third‑party service providers
- Meeting established KPIs and SLAs
- Timely escalation of complex queries to senior advisors, SMEs and policy teams. Acting as a country or process focal point if necessary.
- L...