HR Services Analyst at RTx - Hybrid

Join RTx as an HR Services Analyst in Longueuil, Quebec, where you'll enhance employee experiences through effective support and streamlined HR operations. This hybrid role invites proactive problem solvers to optimize processes.
As part of the HR Service Centre, you will ensure a seamless experience for employees while collaborating with various departments. Leverage tools like Workday and ServiceNow to address inquiries, analyze service trends, and suggest impactful service improvements, contributing to overall HR goals.
Key Responsibilities:
• Deliver quality client support via calls, emails, and chats
• Influence positive interactions and service culture
• Utilize HR tools to analyze data and recommend enhancements
• Maintain detailed documentation and case management
• Engage in projects focusing on HR transformation and service delivery
Requirements:
• Experience in HR shared services environment
• 1–3 years in customer service or operations support<...