Found Description
Unit:
Employee Experience Services (EES)
Job Title:
HR Helpdesk Analyst
Level:
SPE/SME
Location:
Hybrid, India
Type of position:
Full time
Reports to:
Team Lead
Work Model:
Hybrid
Shift:
US Shifts
Responsible for:
Delivering HR and Payroll Helpdesk activities (Hire to Retire HR service)
Role brief
The HR Helpdesk Analyst role involves managing employee HR / Payroll inquiries through various channels tickets/ cases, chat, and telephone. The role requires developing a deep understanding of the client organization to respond effectively to employee inquiries originating from multiple sources. The HR Service Delivery Solutions Specialist will have a strong customer service orientation with the responsibility to use independent judgement and problem-solving skills to address Client Associate inquiries regarding HR policies and processes and resolve Associate problems including pay ...
Employee Experience Services (EES)
Job Title:
HR Helpdesk Analyst
Level:
SPE/SME
Location:
Hybrid, India
Type of position:
Full time
Reports to:
Team Lead
Work Model:
Hybrid
Shift:
US Shifts
Responsible for:
Delivering HR and Payroll Helpdesk activities (Hire to Retire HR service)
Role brief
The HR Helpdesk Analyst role involves managing employee HR / Payroll inquiries through various channels tickets/ cases, chat, and telephone. The role requires developing a deep understanding of the client organization to respond effectively to employee inquiries originating from multiple sources. The HR Service Delivery Solutions Specialist will have a strong customer service orientation with the responsibility to use independent judgement and problem-solving skills to address Client Associate inquiries regarding HR policies and processes and resolve Associate problems including pay ...