HR Customer Care Associate - Dutch Speaker

Role Overview

The objective is to contribute and be part of the team responsible for the support and execution of customer services activities ensuring that output is accurate and on time. Your responsibilities will be focused on customer services.

Responsibilities

• Use HR expertise to advise upon client queries/issues and ensure a good understanding of country specific legislation and tasks
• Where applicable ensure Data Management is performed accurately and on time
• Ensure Tickets and Calls are responded within SLA timescales and to a high standard
• Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation. Also support the updating of DWIs
• SOC Controls completed on time and with the necessary evidences
• All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products ...