HPE Technical Support Specialist Onsite

Elevate your career with HPE as a Technical Support Specialist, providing Tier 3 support for Security products primarily onsite. Troubleshoot complex issues and assist customers effectively via multiple communication channels.
The Technical Support Specialist at HPE plays a critical role in delivering high-level support to VARs, distributors, service providers, and enterprise customers. With 2-4 years of networking experience, you'll use your strong TCP/IP knowledge and routing experience to identify bugs and collaborate on solutions. This role includes documenting technical solutions and providing on-site support as required.
Key Responsibilities:
• Provide Tier 3 support to various customer types
• Identify bugs and collaborate for resolution
• Conduct case reviews and offer quality feedback
• Write technical notes and case studies
• Support customers on-site when necessary
Requirements:
• Bachelor’s or Master’s degree in relevant engineering
• 2-4 years...