Housing Administrator - CLC (Ottawa)

Position Summary and Job Magnitude

The Operations – Centralized Administrator is responsible for executing standardized administrative workflows that support leasing, operations, resident accounts, and bad debt management across the portfolio.

This role owns the centralized bad debt administration process, including delinquency tracking, collections coordination, documentation, and write-off preparation. Work is executed primarily through Entrata and EliseAI, ensuring accuracy, consistency, compliance, and timely completion while reducing administrative burden on site teams.

Essential Functions and Basic Duties

Bad Debt & Delinquency Ownership

• Own centralized delinquency tracking and aging management across the portfolio.
• Issue required notices and manage structured follow-up workflows in accordance with policy.
• Coordinate with third-party collection agencies, ensuring accurate account placement and documentation.