Housekeeping Ordertaker

Housekeeping Ordertaker

This role involves acting as the primary point of contact for housekeeping‑related guest inquiries and coordinating between various hotel departments to ensure timely and accurate service delivery.

Responsibilities

• Answer all incoming calls to the housekeeping office promptly and courteously.
• Record and relay guest requests (e.g., extra amenities, cleaning service, laundry pickup) accurately to the concerned staff.
• Maintain clear communication between Housekeeping, Front Office, and Engineering departments.
• Log all maintenance requests and follow up to ensure timely completion.
• Keep track of room status updates (vacant, occupied, dirty, clean, out of order, etc.) and update records accordingly.
• Handle and record all lost and found items according to hotel policy.
• Monitor and update the daily room discrepancy report in coordination with the Front Office.
• Prepare dai...