Hotel Reservation Agent - Mandaluyong - CSR

A Hotel Reservation Agent handles guest bookings, room availability inquiries, cancellations, and special requests. The role ensures smooth hotel operations and a positive guest experience.

Key Responsibilities

• Manage reservations via phone, email, or online platforms.
• Provide information on room types, rates, and hotel amenities.
• Assist with cancellations, modifications, and special requests.
• Coordinate with front desk, housekeeping, and other departments.

Qualifications

• High school diploma; degree in Hospitality or Tourism preferred.
• Experience in hotel reservations or customer service.
• Strong communication and organizational skills.
• Familiarity with hotel reservation systems like Opera or Fidelio.