Found Description
Job Title
Hotel Application/Systems Support (Online Booking Systems) - Thai Speaker
In This Role You’ll / Your Main Responsibilities
- Serve as the first point of contact for Amadeus Hospitality customers across phone, portal, and email channels, beginning with an assigned product and expanding as your knowledge develops.
- Identify customer needs and communicate clear and effective resolutions by distinguishing between symptoms and root causes.
- Use available tools, systems, and support channels to resolve customer questions and elevate when needed.
- Document customer interactions and troubleshooting steps clearly and consistently within the Customer Relationship Management (CRM) system.
- Apply product knowledge and available resources to address customer questions on first contact whenever possible.
- Other duties and responsibilities as assigned.
About The Ideal Candidate
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