Found Description
The Host Manager is responsible for leading the Host Department and ensuring the highest level of personalized guest experience throughout every stage of the guest journey. As the primary leader of the Hosts team the main point of contact for guests during their stay this role plays a critical part in creating seamless, memorable, and emotionally engaging luxury experiences aligned with One&Only Palmilla standards.
Reporting to the Rooms Division leadership, the Head Host oversees the daily operation, performance, training, and development of all Hosts and Host Leaders, ensuring flawless execution of the Host Program and maintaining Forbes standards, internal luxury service standards, and exceptional guest satisfaction results.
This role requires a highly visible, service-oriented, and detail-focused leader who can anticipate guest needs, personalize experiences, resolve concerns proactively, and inspire the team to consistently deliver intuitive and genuine hospitalit...