Found Description
Join HOOPP as the Manager of Member Services, leading a team committed to exceptional client service. Drive continuous improvement in a rewarding environment focused on equity and inclusion.
As the Manager, you will oversee activities that ensure members receive comprehensive guidance throughout their pension journey. This is a crucial leadership role where your analytical skills and commitment to quality service will make a tangible impact. Empower team members to deliver on HOOPP’s promise to healthcare workers across Ontario.
Key Responsibilities:
• Lead a front-line team to provide exceptional member services
• Implement team performance goals aligned with corporate objectives
• Facilitate onboarding and ongoing training for team members
• Review service interactions to identify training needs
• Ensure timely delivery of services across multiple channels
Requirements:
• 7 years in service roles within pension or financial sectors
• 1-2 years leading a ...
As the Manager, you will oversee activities that ensure members receive comprehensive guidance throughout their pension journey. This is a crucial leadership role where your analytical skills and commitment to quality service will make a tangible impact. Empower team members to deliver on HOOPP’s promise to healthcare workers across Ontario.
Key Responsibilities:
• Lead a front-line team to provide exceptional member services
• Implement team performance goals aligned with corporate objectives
• Facilitate onboarding and ongoing training for team members
• Review service interactions to identify training needs
• Ensure timely delivery of services across multiple channels
Requirements:
• 7 years in service roles within pension or financial sectors
• 1-2 years leading a ...