Holt Renfrew Client Programs Manager

Lead transformational client initiatives as the Manager of High Value Customer Programs at Holt Renfrew. Combine strategic insights with luxury retail excellence to elevate the customer journey.
You will play a pivotal role in managing enterprise-wide HVC programs while ensuring effective collaboration with store operations and cross-functional teams. The focus on program governance will enhance clienteling and relationship-based selling across the brand. Your expertise will be critical in driving the overall success of high-value client initiatives.
Key Responsibilities:
• Oversee day-to-day management of HVC programs
• Create resources to support store program execution
• Plan and implement loyalty and experiential initiatives
• Evaluate key performance indicators for program success
• Ensure compliance with brand standards and governance
Requirements:
• 5+ years in related management roles
• Experience in enterprise-level customer programs
• Strong a...