#Hiring- Customer Care Executive

Role: Customer Care Executive

Job Description

• Actively listen to customers to identify their issue and offer suitable solutions to meet to address their concern.
• Resolve at least 90% queries received on the first instance without escalation.
• Ensure accurate data logging into the CRM system in compliance with internal standards.
• Able to identify problems and make recommendation for change or improvements.
• Able to assess issue severity, distinguishing between life‑threatening situations, red flags, and normal feedback.
• Build and maintain positive, trusting relationships with customers through open and empathetic communication.
• Stay informed about new and changing policies to ensure the provision of accurate advice to customers, while also engaging in continuous learning to broaden knowledge relevant to the role.
• Participate in cross‑training to expand expe...