Work closely with internal support groups and external service providers to identify, resolve or coordinate the resolution of Laptop, software problems, and issues.
Extensive experience providing helpdesk and desktop support for Apple (MAC 75%) & Windows (25%) computers in an enterprise environment (both phone & desk-side)
Ability to provide timely resolution for all end-user requests and root cause analysis for issues
Ability to Image / Re-image Mac & Windows 11 Operating Systems.
Strong understanding of common IT infrastructure platforms, operating systems, tools, monitoring, and concepts.
Strong troubleshooting skills with Windows 11, Apple OSX, and other business applications.
Expert desktop imaging and software packaging skills.
Hand-on experience working with Service Now , JSM & Logmein123 Remote tool.
Hands-on experience with Active Directory, Exchange/Office 365, and Group Po...
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