Found Description
Role Overview
The Helpdesk acts as the central point of contact for all service requests and operational support across multiple functions (e.g., facilities, procurement, transportation, and general workplace services). This role is responsible for managing end-to-end request handling through ticketing systems, coordinating with internal teams and vendors, and ensuring timely resolution in accordance with service level agreements (SLAs). The position focuses on delivering efficient, standardized, and high-quality support to improve overall service delivery and customer satisfaction.
Key Responsibilities
- Centralized Helpdesk Support: Serve as the primary point of contact (POC) for all shared services inquiries via email, chat, or ticketing system; receive, log, categorize, and prioritize service requests; ensure all requests are properly documented and tracked through completion.
- Ticket Management & Dispatch: Manage tickets using a centralize...