Helpdesk Support Specialist (Tijuana)

Descripción de la PosiciónProvide Tier I-II support for all Windows, Mac, and mobile platforms; troubleshoot PC hardware and software problems, identifying root cause, and recommending appropriate solutions.Essential Job Functions and ResponsibilitiesDiagnose and resolve issues related to network systems such as LAN, Wi-Fi, and VPN.Manage incidents and fulfill requests within agreed upon service level agreements (SLAs).
Establish productive working relationships and maintain effective communication with the user community.Exercise good judgement in determining appropriate escalations for broad technology issues.Configure and deploy end‐user hardware per organizational standards.Support Active Directory administration.Support and maintain telephony systems, conference rooms, and audio‐visual equipment.Collaborate with IT Leadership, System Analysts, System Administrators, vendors, and business teams to assess needs and recommend technology solutions.Assist with planning, coordina...