Helpdesk Support Specialist (Tijuana)

Provide Tier I-II support for all Windows, Mac, and mobile platforms; troubleshoot PC hardware and software problems, identifying root cause, and recommending appropriate solutions.

• Diagnose and resolve issues related to network systems such as LAN, Wi-Fi, and VPN.
• Manage incidents and fulfill requests within agreed upon service level agreements (SLAs).
• Establish productive working relationships and maintain effective communication with the user community.
• Exercise good judgement in determining appropriate escalations for broad technology issues.
• Configure and deploy end‑user hardware per organizational standards.
• Support Active Directory administration.
• Support and maintain telephony systems, conference rooms, and audio‑visual equipment.
• Collaborate with IT Leadership, System Analysts, System Administrators, vendors, and bu...