HELPDESK SUPPORT OFFICER LEVEL 1

ICT Helpdesk Support Officer Level 1
Contract to 25/06/2027 |Brisbane CBD | Hybrid working

We are partnering with a leading Queensland Government to recruit an experienced Helpdesk Support Officer. In this role you will resolve specific customer problems through effective questioning, negotiation and conflict management to ensure customer satisfaction and a quality service is provided to departmental clients.

Key responsibilities:

• Utilising basic IT knowledge to receive and handle requests for first level application support following agreed procedures by logging problems, requests and questions.
• Responding to common requests for support by providing information to enable problem resolution and promptly allocating unresolved calls.
• Undertaking initial problem assessment and wherever possible educate the end user with the objective of resolving a...