Helpdesk Support - 1 Yr Experience - Makati

Qualifications:

• Vocational Diploma/Short Course Certificate, Bachelor's/College Degree
• Entry-level position; prior experience in a customer service or technical support role is advantageous
• Active listening on complaints and work to find an effective solution.
• Consistency of tickets and email updates
• Pay attention to details
• Have business awareness

Job Description:

• Provide first-level technical support to end-users via phone, email, or ticketing system.
• Assist users in resolving hardware- and software-related issues promptly.
• Guide users through step-by-step solutions and document problem resolution steps.
• Analyze and diagnose basic technical problems reported by end-users.
• Identify and elevate issues that require Level 2 or specialized support.
• Create and manage support tickets in a timely and accurate manner.
• Prioritize an...