Helpdesk Specialist (Macos)

Position Overview
We are looking for a proactive and customer-focused Helpdesk Specialist to join our IT team in Mexico City. In this role, you will be responsible for delivering high-quality technical support, ensuring the smooth operation of IT services, and providing hands-on assistance to employees across the organization.
The ideal candidate will have strong experience supporting macOS devices in an enterprise environment, including troubleshooting hardware and software issues, performing system rebuilds, and managing device lifecycle activities. This is a fully onsite position offering the opportunity to work in a dynamic and fast-paced technology-driven environment.
Location:
Mexico City, Mexico
Work Model:
On-site
Employment Type:
Full-time
Key Responsibilities
Act as the first point of contact for IT support requests through ticketing systems, collaboration tools, and in-person assistance.
Provide hands-on technical support for ma...