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We are currently seeking a Helpdesk Senior Manager to join our team in Bangalore, Karnātaka (IN-KA), India (IN).
Provides front-line supervision to an operational, production, sales, service or administrative team of 2 or more employees.
• Supervised team typically responsible for high number of transactions or processes.
• Assigns work to direct reports.
• Recommends and takes action on hiring, firing, promotions, and disciplinary actions.
• Leads a team responsible for assisting users over the phone and electronically in solving problems related to hardware, software, networks and peripherals.
• Ensures client service levels and performance metrics are met by team.
• Leads a larger helpdesk team responsible for maintenance of complex hardware / software systems. • Leads a team who support and maintain more complex computer and network systems.• Provides guidance and recommendations that drive resul...