Found Description
Req ID:
We are currently seeking a Helpdesk Senior Associate - ITIL to join our team in Bangalore, Karnātaka (IN-KA), India (IN).
India – Work from Office
Competitive Salary & Benefits Role Overview
The Service Desk Senior Associate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.
Role Responsibilities :
Manages customer interactions & records reported issues in the ITSM
Identifies issues, apply fixes and investigate root causes using internal instructio...