Helpdesk Operator - Fixed Term Contract

About The Role

This role delivers client service by taking inbound calls and making outbound calls in adherence to procedural, productivity and quality standards. The incumbent is individually accountable for achieving results through own efforts.

Qualifications

• Grade 12
• 1-2 years relevant Helpdesk Experience
• Computer Literacy

Skills Required

• Time management
• Attention to details
• Accuracy for processing
• Achieving deadlines
• Interpersonal skills
• Administration skills
• Telephone etiquette
• Customer experience
• Excellent communication
• Excellent listening skills
• Planning, Organising and Control own work effort

Call Logging

• Timeously answered telephone/e‑mail/fax calls handled in a friendly and professional manner
• Effectively dealt with reactive requests from client...