Found Description
We are looking for an Helpdesk Manager on behalf of our client. Our Customer is currently seeking a Help Desk Manager to join the IT Operation Engineering & Support team.
Responsibilities
- Customer Satisfaction: Maintain high service quality and prioritize urgent issues
- Team Leadership: Manage recruitment, selection, and training of Helpdesk staff
- Process Ownership: Lead incident management and service request workflows
- Strategic Planning: Develop and improve Helpdesk strategy aligned with company goals
- Knowledge Management: Maintain and enhance the Helpdesk knowledge base
- Communication: Foster cross-cultural and interdepartmental collaboration
About You
- Bachelor’s degree in IT or related field
- Strong technical background in hardware/software
- Leadership and performance evaluation skills
- Familiarity with ITSM tools and customer service metrics
- Strong lea...