Found Description
Duties and Responsibilities:
Team Leadership and Management:
Team Leadership and Management:
- Lead, mentor, and develop the help desk team to ensure high levels of performance and morale.
- Set clear expectations and KPIs for help desk staff, holding them accountable for the daily actions required.
- Build a culture of professionalism, accountability, and continuous improvement.
- Hire new staff according to team requirements. We expect the manager to present to the managing director on all team requirements.
- Train the team following quarterly reviews and where there are shortfalls in skills
- Develop and execute a help desk strategy that aligns with company goals and drives operational excellence.
- Establish clear policies, procedures, and service standards to ensure consistency and high quality support.
- Plan ahead for team growth and evolving customer needs, ensuring long-term ...