Helpdesk It Technician Level 1 (Tijuana)

RESPONSIBILITIES

• Tracks all Help Desk requests through to completion.
• Maintains current status of, and updates information in regards to support tickets within the Help Desk tracking system.
• Maintain communication to end-user on all support tickets until the problem is resolved and the support ticket is closed.
• Insures that the IT Operations Manager is kept up-to-date on the status of any outstanding, non-routine/critical support requests.
• Enterprise anti-virus software installation, configuration, patching and updating as well as diagnosis and triage of any detected /quarantined virus, malware, spyware, etc.

REQUIREMENTS

• Advanced English (written and spoken to provide remote support)
• Associate's degree or equivalent experience in management information systems, computer science, business, or a related discipline.
• Experienced and fluent working with Help Desk support and inventory trac...